Who do I contact for more information about my benefits or to make changes to my existing coverage? Contact SURS regarding enrollment, eligibility or to change your address. If SURS does not have your current address on file, you could miss important benefit information. Contact CMS for general information on coverage and benefits. For specific information on managed care plans, contact the applicable plan administrator.

I know managed care plans have geographic limitations. What if I move?
If your current plan is available at your new location, you will remain under that plan unless your Primary Care Physician (PCP) is not accessible to you. Your managed care plan determines whether your PCP continues to be accessible. If your PCP is not accessible, you will need to select a new PCP or change plans. If you move out-of-state or out of the country, you will most likely have to enroll in the CCHP.

What if I want to terminate either my or my enrolled dependent's coverage under CIP? Notify SURS in writing of your decision to terminate coverage. Cancellation will be effective the first of the month following receipt of the request. You can only re-enroll yourself or your dependent upon turning 65 or if your coverage is terminated by your existing plan.

What should I, or my dependent, do when we turn 65 or become eligible for Medicare due to a medical condition (Medicare Disability or Medicare ESRD)? In most cases, you must enroll in both Medicare Parts A and B and send a copy of your Medicare card to SURS. If you or your dependent are actively working and eligible for Medicare or you have additional questions about this requirement, contact the Group Insurance Division, Medicare COB Unit.